What is the return policy?
In the event that you have a right to withdraw from a contract of sale with us (and thus return your Standard Product(s)) in accordance with Sections 2.15 "Voluntary Return Guarantee" on the terms and conditions page, the following conditions apply.
Notification of Withdrawal and Return of Products
To exercise your right of withdrawal you must inform us (AIMPL c/o adidas Customer Service Office No.6, 2ndFloor, Sector-B, Pocket No. 7, Plot No.11, Vasant Kunj, New Delhi -110070) by submitting a clear declaration (e.g., a letter sent by post or an email) stating your decision to withdraw from the contract of sale. You can use the sample withdrawal form attached as Appendix 1 to these Terms and Conditions, however, this is not mandatory. You may also withdraw from the contract of sale electronically by filling in the explicit withdrawal declaration on our Platform at www.adidas.co.in. If you use this option, we shall confirm receipt of order withdrawal via email.
To meet the withdrawal period deadlines specified in Sections 2.15 "Voluntary Return Guarantee" on the terms and conditions page, you will need to notify us about the fact that you are exercising your right of withdrawal before the expiry of the relevant withdrawal period.
The Standard Product must be returned (following the instructions on the Platform) to our warehouse.
The easiest and our preferred way to return your Products is to follow the steps in the Return section of the Help section of Platform, because this both returns the Products and notifies us of your desire to withdraw from the contract of sale in one go.
If you return your Products by following the above instructions, we shall bear the costs of returning the Products. In some cases, you can request the carrier to pick up the parcel for return, but this may result in an extra cost charged to you by the carrier. The current extra cost can be found in the Return section of the Help section of the Platform. Returns not made in accordance with the instructions set forth above shall be at your own risk and at your expense.
We shall notify you via email once we have received and processed the returned Product(s).
Please note that special provisions apply for Personalized Products as these have been designed specifically for you. This means that (without this affecting your rights) we cannot accept returns of these under the Voluntary Returns Guarantee unless they have manufacturing defects.