How many days do I have to return my order?
You can return your online order free of charge within 30 days of receiving your order (excluding hype products such as the YEEZY collection which have a 7-day return period - which we explicitly point out during checkout). Please note: personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.
How much does it cost to return?
Good news. Returning products doesn't cost a thing!.
How long does the return process take?
It takes 3-5 days for your package to reach our warehouse and we try to process your return within 48 hours after arriving. We keep you posted via email on the progress and your refund. You can also track it through the link above.
I have lost my return label, how do I create a new one?
A new return label will be provided in your online account and automatically emailed to you after finishing your online return request.
Once we've received the item(s) at our warehouse, we will process your return. From the moment we refund you, your bank still needs to process it. The amount of time this takes differs per bank and payment method but it takes approximately 14 days.
If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it by simply contacting us.