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How do I return my product(s)?

Returns are free of charge.



Go to, tell us what item(s) you want to return and why. Confirm your return. 



Pack your items, use the pre-printed label from the box and stick the return label over the previous one.

In case you lost your return label, a new label will be automatically emailed to you after finishing step 1.



We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind it may take 2-7 working days for the Product to reach back to our Order processing center.

You will not be charged shipping costs for your return.

If you choose to self-ship your returns

  • Finish step 1 and step 2.
  • Choose a courier for self-ship (who have the serviceability).
  • Once we receive the shipment in EFC, QC process will happen and refund will be initiate accordingly.

Once your return is received by us, you will be reimbursed INR 200/- as a return voucher towards shipping costs, if self-shipped. This is subject to your return having met the requirements of this Policy.

Please note: personalised items are made uniquely for you and cannot be returned unless there is a manufacturing fault.

30-day Return policy & more info -

Return Instructions

Return of Products will be accepted only if they are returned in their original packaging and within 30 days of purchase. We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind it may take 2-7 working days for the Product to reach back to our Order processing centre.

  • All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
  • Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. In case if shipment is damage or any item is missing, adidas will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
  • Ensure order number is correctly written on the return label/ etc.

There are different return methods depending on where you purchased your product. Items purchased at the adidas online shop can only be returned to us. Items purchased at an adidas retail store can only be returned to an adidas retail store.

For rules and restrictions on returns, please check our return policy.

What is the return policy for face covers?

This product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect with the product.