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How do I return my product(s)?

Returns are free of charge.


1-1-Initiate-return

1. INITIATE YOUR RETURN

Go to adidas.co.in/returns, tell us what item(s) you want to return and why. Confirm your return. 

1-3-drop-off-parcel

2. RETURN PICK-UP

We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind it may take 2-7 working days for the Product to reach back to our Order processing center.

You will not be charged shipping costs for your return.



Please note: personalised items are made uniquely for you and cannot be returned unless there is a manufacturing fault.

14-day Return policy & more info -


Return Instructions

Return of Products will be accepted only if they are returned in their original packaging and within 14 days of purchase. 

Online Returns

We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request which may take 2-7 working days for the Product to reach back to our Order processing centre.

  • All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  • Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.

There are different return methods depending on where you purchased your product. Items purchased at the adidas online shop can only be returned to us. Store bought items should be returned to stores.

For rules and restrictions on returns, please check our return policy.

What is the return policy for face covers?

This product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect with the product.

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